Services Privacy Policy

1. Information We Collect

To offer our cleaning services, we may collect the following personal data:

• Contact Information: Name, address, phone number, email address.
• Service Details: Information related to the type of cleaning service you request, personal preferences, service address, preferred dates and times.
• Payment Data: Billing information, although we do not store full credit/debit card details in our systems.
• Communications: Records of correspondence between you and Victoria Cleaning Services, including emails and phone calls.

2. How We Use Your Information

We use the information we collect to:

• Provide the contracted service: Coordinate dates, products, and equipment necessary to carry out the service at your home or office.
• Improve our services: Analyse your feedback and suggestions to optimise the quality of our services.
• Billing and payments: Process payments and send corresponding invoices or receipts.
• Communications: Inform you of important service details, such as schedules, special promotions, or other relevant announcements.

3. Protecting Your Data

We take appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include:

• Data encryption during transmission and storage where applicable.
• Restricted access to your data, limited only to authorised employees who need the information to perform their duties.
• Compliance with current UK data protection laws, including the GDPR.

4. Information Sharing

Victoria Cleaning Services does not sell, rent, or share your personal data with third parties for marketing purposes. However, we may share your information in the following circumstances:

• Service providers: We share limited information with our service providers, such as payment platforms or booking systems, that help us manage the business. These providers are required to comply with strict privacy standards.
• Legal compliance: We may share your information with government or regulatory authorities when necessary to comply with UK law, resolve disputes, or protect our legal rights.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal or regulatory obligations we must meet. Generally, we retain service-related information for up to 6 years, in accordance with UK tax and accounting obligations.

6. Your Rights

Under UK data protection law, you have rights regarding your personal information, including:

• Access to the personal data we hold about you.
• Correction of any errors in your personal data.
• Deletion of your personal data when it is no longer needed for the purposes it was collected.
• Restriction of the processing of your data under certain circumstances.
• Data portability, allowing you to transfer your information to another service provider.

If you wish to exercise any of these rights, you can contact us using the details provided on our website.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies on our website to enhance the user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We reserve the right to update this privacy policy periodically to reflect changes in our practices or to comply with new laws and regulations. Any changes will be posted on our website, and we will notify you of any significant changes before they take effect.

9. Contact Us

If you have questions about this privacy policy or how we handle your data, please feel free to contact us at:

Victoria Cleaning Services
Email: victoriacleaningltd@gmail.com
Phone: +44 07935311996 - 07548655264
Address: East London, UK

At Victoria Cleaning Services, we are committed to protecting your privacy as we continue Making a Difference.

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