TERMS and conditions

1. Definitions

• "Company": Victoria Cleaning Services.
• "Client": The individual, company, or organisation hiring the services of Victoria Cleaning Services.
• "Service": The cleaning tasks requested by the client and provided by Victoria Cleaning Services, as agreed in the service request.

2. Services Offered

Victoria Cleaning Services provides a wide range of cleaning services, including but not limited to:

• Home Cleaning.
• Office Cleaning.
• After Party Cleaning.
• Garden Cleaning.
• End of Tenancy Cleaning.
• Home Painting.

These services are customised according to the client’s specific requirements, and the details of the work are agreed upon beforehand.

3. Client Responsibilities

The client agrees to provide access to the property at the agreed time for the provision of the service. If access is not granted at the specified time, additional charges for rescheduling will apply.
The client must provide accurate information about the areas to be cleaned or painted and inform the company of any special property conditions that may require extra attention (damages, hazardous materials, etc.).
The client must notify the company of any specific cleaning product preferences or additional requirements before the service begins.

4. Cancellation and Change Policy

Cancellations or changes to the service must be made at least 24 hours in advance to avoid additional charges. For cancellations outside this period, Victoria Cleaning Services reserves the right to charge 50% of the total value of the scheduled service.
For recurring services, the client may modify the service frequency by notifying the company at least 48 hours in advance.

5. Payment Policy

All payments must be made upon completion of the service unless otherwise agreed in writing. Accepted payment methods include bank transfer, credit, or debit card.
For business services or periodic contracts, monthly billing agreements can be established.
In the case of late payments, Victoria Cleaning Services may charge 2% monthly interest on the outstanding balance, in accordance with UK law.

6. Products and Materials

Victoria Cleaning Services provides all necessary cleaning products and equipment to perform the service. If the client prefers specific products, they must notify the company in advance and be prepared to supply them. The company ensures that all products used comply with applicable UK health and safety regulations.

7. Satisfaction Guarantee

Victoria Cleaning Services offers a satisfaction guarantee. If the client is not completely satisfied with the service, the company will return to correct any issues within 24-48 hours of notification, provided the complaint is related to the quality of the service.
Claims related to the cleaning or work will not be accepted after this period.

8. Limitation of Liability

The company will not be liable for pre-existing damage to the property, including furniture, appliances, or surfaces, or for normal wear and tear of materials.
Victoria Cleaning Services will not be liable for damage resulting from the incorrect identification of delicate materials or surfaces requiring special treatment if the client has not previously indicated this.
The company will not be responsible for the loss or damage of personal or valuable items that were not secured or removed before the service.

9. Insurance

Victoria Cleaning Services holds public liability insurance that covers potential damage to the client’s property or third parties during the service. In the unlikely event of damage caused by our team’s negligence, the client will be asked to provide a detailed assessment of the damage before proceeding with compensation.

10. Legal Compliance

Victoria Cleaning Services operates in compliance with all UK laws and regulations, including:

• Consumer Protection Act: We guarantee that our services meet the client’s reasonable expectations and are provided with due care and competence.
• Health and Safety Regulations: Our team is trained to comply with health and safety standards, both in the use of cleaning products and the handling of equipment.
• Data Protection Act: All personal data collected for service provision is handled in accordance with the General Data Protection Regulation (GDPR), as outlined in our Privacy Policy.

11. Dispute Resolution Policy

In the event of disputes related to the service, the client must notify Victoria Cleaning Services in writing within 7 days of service completion. The company will investigate and resolve any disputes promptly and fairly. If no agreement can be reached, the parties may opt for independent mediation under UK law.

12. Modification of Terms

Victoria Cleaning Services reserves the right to modify these terms and conditions at any time. Changes will be communicated to existing clients with sufficient notice and published on the company’s website.

13. Jurisdiction

These terms and conditions are governed by the laws of the United Kingdom, and any disputes will be resolved in the courts of England and Wales.